Delivery & Return Policy
Seamless Delivery
From Our Hands to Your Home, Every Step Guaranteed.
At Chandelier Decor, we recognize the significance of seamless and dependable delivery. Our dedication to your contentment permeates every facet of our delivery process, ensuring the safe and prompt arrival of your order. Count on us to prioritize your satisfaction at Chandelier Decor. We pledge to deliver excellence from our hands to your home, at every juncture. All orders require 1 to 2 working days for processing, followed by delivery within 5 to 7 working days.
Here's what you should know about our delivery policy for each product division:
Canvas Wall Art
At Chandelier Decor, we specialize in custom-made wall art decor items tailored to your preferences. Once your order is placed, our production process commences immediately, often completing by the end of the same day. The following day, UPS Courier service collects your parcel, offering trackable shipping for added peace of mind. All orders need 1 to 2 working days for processing. Expect to receive your tracking number promptly, usually on the same day or the following day. With this streamlined process, anticipate your parcel's arrival within 5 to 7 working days.
Chandelier Lightings
At Chandelier Decor, our commitment to excellence extends to every aspect of your lighting experience. Upon order placement, each chandelier lighting is meticulously tailored to your specifications. Production begins promptly on the following working day and is typically finalized within 1 to 2 working days. To ensure quality, every lighting undergoes rigorous testing for warranty assurance before being arranged for collection by UPS Courier service. Rest assured, we prioritize transparency and convenience, promptly providing a tracking number usually on the same day or the following day. With our streamlined process, expect the delivery of your parcel within 5 to 7 working days thereafter.
Wallpaper Murals
At Chandelier Decor, each wallpaper mural is a unique creation, meticulously crafted to your specifications in terms of size and chosen materials. Upon placing your order, production begins swiftly on the subsequent working day, often completing within the same timeframe. Once production wraps up, your parcel is carefully prepared for collection by either UPS or DHL Courier service, both renowned for their trackable shipping options. You can trust us to promptly provide you with a tracking number, usually on the same day or the following day. With our efficient process in place of 1 to 2 working days, anticipate the delivery of your parcel within 5 to 7 working days thereafter."
Sculptures
At Chandelier Decor, our sculptures are crafted with meticulous care, ensuring each piece is perfected with utmost attention to detail. With a consistently stocked inventory, we're prepared to dispatch your order within 1 to 2 working days upon processing. Once dispatched, our efficient logistics guarantee doorstep delivery within 5 to 7 working days. Your satisfaction is our priority, and we're dedicated to providing a seamless and timely experience from order placement to receipt.
Furniture
At Chandelier Decor, our furniture is crafted with meticulous attention to detail, ensuring each piece reflects superior quality and perfection. With a fully stocked inventory, we're ready to dispatch your order within 1 to 2 working days from the time of processing. Once dispatched, our efficient logistics ensure prompt delivery to your doorstep within 5 to 7 working days. Your satisfaction is paramount to us, and we're committed to providing a seamless and timely experience from order placement to delivery.
Returns Explained
- Timely Returns: If you're not completely satisfied with your purchase, you can return it within 30 days of delivery. Contact us to initiate the return process and ensure the item is in its original condition with all tags and packaging intact.
- Efficient Exchanges: Need to exchange an item? Get in touch within 30 days of delivery, and we'll guide you through the process. Please note that personalized or custom orders, sale items, and items not in their original condition are ineligible for returns or exchanges.
- Damaged or Defective Items: In the rare event that you receive a damaged, defective, or incorrect item, contact us immediately. We'll assess the issue and make it right, ensuring your complete satisfaction.
- Return Shipping: Customers are responsible for the cost of return shipping, and the item should be sent back trackable. A 3% restocking fee may apply in certain scenarios. Please contact us via live chat on our website or email us at support@graffitiartdecor.com for our return address details, please mention your order number and reason for return.
- Customer Support: Have questions about our delivery policy? Need assistance with a return or exchange? Our dedicated customer support team is here to help. Reach out to us at support@chandelierdecor.com, and we'll ensure a seamless resolution to your inquiry.