Delivery & Return Policy
Seamless Delivery
From Our Hands to Your Home, Every Step Guaranteed.
At Chandelier Decor, we recognize the significance of seamless and dependable delivery. Our dedication to your contentment permeates every facet of our delivery process, ensuring the safe and prompt arrival of your order. Count on us to prioritize your satisfaction at Chandelier Decor. We pledge to deliver excellence from our hands to your home, at every juncture. All orders are delivered within 5 to 9 working days.
Here's what you should know about our delivery policy for each product division:
Canvas Wall Art
At Chandelier Decor, we specialize in custom-made wall art decor items tailored to your preferences. Once your order is placed, our production process commences immediately, often completing by the end of the same day. The following day, UPS Courier service collects your parcel, offering trackable shipping for added peace of mind. All orders are delivered within 5 to 9 working days.
Chandelier Lightings
At Chandelier Decor, our commitment to excellence extends to every aspect of your lighting experience. Upon order placement, each chandelier lighting is meticulously tailored to your specifications. All orders are delivered within 5 to 9 working days.
Wallpaper Murals
At Chandelier Decor, each wallpaper mural is a unique creation, meticulously crafted to your specifications in terms of size and chosen materials. Upon placing your order, production begins swiftly on the subsequent working day, often completing within the same timeframe. Once production wraps up, your parcel is carefully prepared for collection by either UPS or DHL Courier service, both renowned for their trackable shipping options. All orders are delivered within 5 to 9 working days.
Sculptures
At Chandelier Decor, our sculptures are crafted with meticulous care, ensuring each piece is perfected with utmost attention to detail. With a consistently stocked inventory, All orders are delivered within 5 to 9 working days.
Furniture
At Chandelier Decor, our furniture is crafted with meticulous attention to detail, ensuring each piece reflects superior quality and perfection. With a fully stocked inventory, All orders are delivered within 5 to 9 working days.
Returns Explained
- Timely Returns: If you're not completely satisfied with your purchase, you can return it within 30 days of delivery. Contact us to initiate the return process and ensure the item is in its original condition with all tags and packaging intact.
- Efficient Exchanges: Need to exchange an item? Get in touch within 30 days of delivery, and we'll guide you through the process. Please note that personalized or custom orders, sale items, and items not in their original condition are ineligible for returns or exchanges.
- Damaged or Defective Items: In the rare event that you receive a damaged, defective, or incorrect item, contact us immediately. We'll assess the issue and make it right, ensuring your complete satisfaction.
- Return Shipping: Customers are responsible for the cost of return shipping, and the item should be sent back trackable. A 3% restocking fee may apply in certain scenarios. Our refund processing time is 1 working day. Please contact us via live chat on our website or email us at chandelierdecor.com@hotmail.com for our return address details, please mention your order number and reason for return.
- Customer Support: Have questions about our delivery policy? Need assistance with a return or exchange? Our dedicated customer support team is here to help. Reach out to us at chandelierdecor.com@hotmail.com, and we'll ensure a seamless resolution to your inquiry.